and we did EXACTLY what we were told to by partner support to get the licenses renewed when the portal didn't work correctly in the first place.
But I swear it wasn't wrong within 30 days! Partner Support are not helping because they say they can only re-issue the key within 30 days. I am pretty sure the expiry date wasn't wrong but now, rather than the expired licenses disappearing they have now been merged into 10 licenses for 6 just months. There are no users assigned to them after all. I thought nothing of it thinking the old ones will drop off a month or so after they have expired. We followed their instructions and our products list on the Admin portal showed some weird botched version of two sets of licenses expiring at different times. We had trouble renewing (we have trouble EVERY year) and had to contact Partner Support. We have a similar but likely, the same problem. Has anyone manage to find a solution to this?
